Roll 001 · the basics

Using this means agreeing.

When you browse SolHous, submit a form, book a session, or sign in to a client portal, you agree to these terms. They cover the site and the services we offer through it. If a written agreement we both sign for a specific project ever says something different, that signed agreement wins for that project. We keep this page current and date it at the top.

Roll 002 · bookings and deposits

A deposit holds the date.

Requesting a session tells us you want the date; it is confirmed once we say so and, if a deposit applies, once that deposit is paid. Deposits reserve time we then turn away other work for, so the specific refund, reschedule, and cancellation terms for your booking live in your session agreement — read it before you pay. If anything about those terms is unclear, ask us first; we would rather answer than surprise you.

Roll 003 · payments

Handled by Stripe.

Online payments run through Stripe. Your card details go straight to them over an encrypted connection — we never see or store your card number. You are responsible for the fees quoted in your agreement, and for any taxes that apply. Receipts come from Stripe or from us on request.

Roll 004 · the client portal

Yours to use.

If we give you a portal login, it is for you and your project. Keep your sign-in link private, use the portal for its purpose, and do not try to reach another client’s area or probe the system. Files we place there are for you to view and download under the terms of your agreement. Tell us right away if you think someone else has your access.

Roll 005 · your work and ours

Two kinds of ownership.

The finished galleries and files we deliver are licensed to you as your session agreement spells out — that document, not this page, defines exactly how you can use them. The SolHous name, look, site, and the words and images we make to present our own work stay ours. If we would ever like to show a photograph of your session in our portfolio, that is covered by your session agreement, and you can always say no.

Roll 006 · what we can and can’t promise

Honest limits.

We put real care into the work and the site, but we provide both as they are — we can’t promise the site is error-free or available every second, and a creative service is a collaboration, not a guarantee of a specific outcome. To the extent the law allows, our responsibility for any claim connected to a project is limited to what you paid us for that project. Nothing here removes rights the law gives you that can’t be waived.

Roll 007 · changes, law, and contact

If this page changes.

We update the date at the top and, for anything meaningful, say so plainly. These terms are governed by the laws of North Carolina. Questions belong at studio@solhous.com — SolHous, Greensboro, North Carolina.